Refund Policy

Try the free plan before you pay. If you subscribe and the tool does not do what we said it would, tell us and we will refund you.

We would rather give your money back than have you feel stuck with something that did not help. You are mostly students, and PHP 199 is real money.

Annual subscriptions come with a 30 day money-back guarantee. Ask within 30 days of your first payment and we will refund it in full, no questions asked.

After 30 days, if you cancel partway through the year we will refund the unused whole months at the rate you paid.

Monthly subscriptions can be cancelled at any time. Cancelling stops the next payment, and you keep access until the end of the month you have already paid for.

We will refund a monthly payment in full if:

• You were charged after you cancelled.
• You were charged twice for the same period.
• The service was substantially unavailable for more than 48 hours in that month.
• You subscribed within the last 7 days and have exported no diagrams.

Outside those cases we do not normally refund a month that has already been used, because the value of the tool is delivered the moment you export your diagrams. If your situation feels unfair to you, write to us anyway and explain. We read every message.

• Months you used and exported diagrams in, unless one of the cases above applies.
• Accounts closed by us for breaching the Terms of Service, for example account sharing or reselling.
• Payment processor fees on the original transaction, where those are not returned to us.

We cannot refund you because a panel or adviser rejected your documentation. Capstone UML draws the diagram you describe in standard notation. Whether the design is right for your system, and whether it meets your institution's requirements, is your call.

If the tool produced notation that is genuinely wrong, that is a bug and we want to know. Send us the diagram and we will fix it, and we will refund you if it cost you a submission.

Email [ to confirm: support email address, e.g. support@capstoneuml.com ] from the address on your account. Include the date of the charge and one line about what went wrong. You do not need to justify yourself for a 30 day annual refund.

We aim to reply within 2 working days and to approve or explain within 5.

Once approved, refunds go back to the original payment method. Timing depends on the provider:

• GCash and Maya: usually 5 to 10 working days.
• Credit and debit cards: usually 5 to 15 working days, depending on your bank.
• PayPal: usually 3 to 5 working days.

These are the providers' timelines, not ours. We release the refund as soon as it is approved.

You can cancel any time from your billing page. Cancelling is not the same as a refund: it stops future charges and you keep access until the period you paid for ends. Your saved diagrams stay in your account and you can export them before access ends.

This policy sits on top of your rights under Philippine consumer law, and under the consumer law where you live. Nothing here removes a right you have by law.

See also our Terms of Service.